SMT Seminar Descriptions

The following seminars are components of the Supply Management Training program offered by OIPMAC. They can be applied for credit toward your certificate of completion.

Soft Skills Development Seminars

Soft Skills Seminars can only be taken through OIPMAC
(no exemptions granted for this component)

Introduction to Business Communications

Principles and guidelines for effective communications in a business environment are the focus of this certificate seminar . Topics covered include the impact of emotion on communication, using appropriate language, how to improve listening skills and the role of non-verbal behaviour. Participants will examine how to give and receive feedback, as well as how to respond to conflict. The certificate seminar will address developing strong presentation skills and how to communicate in meetings. An overview of written communication, including e-mail etiquette, is also presented.

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Introduction to Negotiations

This certificate seminar begins with an exploration of the nature and causes of conflict, and the barriers to resolving conflict. Various conflict resolution approaches are then introduced. Participants will get to know their own negotiation style as the five negotiation styles are presented. Among the other topics covered in this certificate seminar are assumptions and myths of negotiating, the elements of win-win negotiations, how to prepare for the big event and dealing with difficult people. Participants will leave with an action plan to successfully conduct their next negotiation.

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Introduction to Contract Law and Administration

While contracts are legal documents, contract administration is also about relationships. Participants will learn the basics of effective contract management from both perspectives. Contract basics such as types of contracts, characteristics of good contracts and the contract management lifecycle are topics covered. Participants will gain a familiarity with managing service level agreements and mitigating risk. The importance of relationship management and key factors for success are discussed. Communications, trust and dispute resolution are among the issues participants will explore.

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Business Management Knowledge Seminars

Accounting and Finance

This certificate seminar provides a comprehensive overview of how finance impacts supply management. Basic terminology used in finance and accounting are defined. Participants learn how to read financial statements and understand how decisions are taken. They will be introduced to using key ratios to interpret financial information. The principles of accounting and budgeting will be presented. Participants will gain an understanding of how supply management practitioners make a business case for an investment and evaluate investment opportunities.

Objectives: Upon completion of this seminar candidates should be able to:

  1. Describe the content that is found in the major sections of each of the statements.
  2. Assemble appropriate accounts to create a simple Income Statement and Balance Sheet for a business.
  3. Use examples to illustrate the concept of liquidity and be able to describe the relationship of The Cash Flow Statement to the other three statements.
  4. Relate financial, investing and operating decisions to financial statements.
  5. Have a general understanding of the accounting process.
  6. Use basic accounting terms correctly.
  7. Trace the flow of accounting information from the Income Statement through the Statement of Retained Earnings and into the Balance Sheet.

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Marketing

Participants will learn the role and purpose of marketing with a special emphasis on how marketing affects supply management. The differences between marketing and sales, marketing products and services, as well as B2B and B2C marketing will be addressed. Market research, understanding your competition, market segmentation and market selection are key topics covered. Among the other subjects discussed are the marketing mix: the “4 Ps” of product, pricing, place and promotion. Strategies for market leaders and market followers will also be outlined.

Objectives: Upon completion of this seminar candidates should be able to:

  • Understand the role and importance of marketing in a business organization.
  • Identify opportunities and challenges for an organization in the business environment.
  • Identify potential markets for a business’s offering.
  • Understand how the marketing mix is applied to target market segments.
  • Create and present an abbreviated marketing plan.

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Business Planning

Every department has a critical role to play in delivering on an organization’s strategy. This certificate seminar provides an overview of strategic planning in an organization and the basic elements of a strategic analysis (SWOT). The Porter 5-forces model for analyzing the competitive environment will be introduced. Topics covered include critical success factors, strategic maps and company positioning, and strategic models (low-cost, differentiation, niche). Participants will discuss how to develop a strategic plan in a supply management role and the linkages between the strategic plan and a budget.

Objectives: Upon completion of this seminar candidates should be able to:

  • Define strategy.
  • List and describe the role of strategy relative to the organizational hierarchy and alignment through the hierarchy.
  • Discuss two models used to describe business level strategy.
  • List and describe the steps within strategy formulation including situational analysis tools such as SWOT and Porter’s 5.
  • Identify the critical success factors of the implementation plan including financial budgeting.
  • Describe supply management’s role within the strategic process.

To register, click here.